Installation Warranties

5-Year Labour Warranty for Insulation Installation

Warranty Provider: EnergySmart Limited
Warranty Period: 5 years from the date of installation

Coverage:

EnergySmart Limited provides a 5-year labour warranty for the installation of insulation in compliance with all applicable New Zealand standards and regulations. This warranty ensures that all installation work will be free from defects in workmanship under normal use and service conditions for a period of 5 years from the installation date. This warranty is provided in addition to your rights under the Consumer Guarantees Act 1993.

Warranty Conditions:

1. Scope of Coverage:
   • This warranty covers defects in the labour associated with the installation of insulation materials.
   • Any labour required to rectify issues resulting directly from improper installation will be covered under this warranty.
2. Exclusions:
   • This warranty does not cover defects or issues related to the insulation material itself (covered by the manufacturer's warranty).
   • It excludes any damage or deterioration caused by:
     • Water damage or moisture intrusion
     • Pest infestations
     • Fire, extreme weather conditions, or natural disasters
     • Normal wear and tear
     • Modifications or alterations to the property structure that impact the insulation performance
   • Improper maintenance, neglect, or unauthorized repairs performed by third parties.
3. Voiding of Warranty:
   • The warranty will be void if:
     • The insulation is removed, altered, or tampered with by someone other than EnergySmart Limited or a qualified Insulation Installer authorized by us.
     • The insulation is exposed to conditions outside the manufacturer’s recommendations, such as extreme moisture or compression.
     • There is a failure to follow building maintenance guidelines that result in damage to the insulation.
4. Customer Responsibilities:
   • The customer must notify EnergySmart Limited of any problems or concerns with the insulation immediately after discovery.
   • The customer is responsible for ensuring the property’s ventilation and moisture control systems are functioning properly to maintain the integrity of the insulation.
5. Claims Process:
   • If a defect in installation labour is identified within the warranty period, contact EnergySmart Limited at 0800 777 111 or customerservices@energysmart.co.nz. as soon as possible.
   • We will arrange for an inspection of the insulation and, if the issue is determined to be caused by faulty installation, we will repair or replace the affected insulation at no cost to you.
   • If the issue is not related to the installation, a service charge may apply.
6. Transferability:
   • This warranty is transferable to new property owners if the insulation remains in the same location and is not altered or removed.

Compliance with New Zealand Standards:

The insulation installation work covered by this warranty complies with all relevant New Zealand standards, including but not limited to:

• NZS 4246:2016 (Energy Efficiency – Installing Insulation in Residential Buildings)
• NZ Building Code, Clause H1 (Energy Efficiency)
• Any other applicable laws and regulations at the time of installation.

For further information or to file a claim, please contact EnergySmart Limited at 0800 777 111 or customerservices@energysmart.co.nz.